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Palavra Resort Digital Transformation
5-star hospitality technology modernization and digital transformation
2025
OPERA PMSSTAAHSEOVPNSystem Integration
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Role
Technology & Digital Transformation Consultant
Overview
Palavra Resort is a luxury hospitality property requiring enterprise-grade IT systems, seamless guest experience, and high operational reliability aligned with 5-star standards.
Problem
- •Legacy hospitality systems created operational inefficiencies
- •PMS and channel management tools were outdated and fragmented
- •Limited visibility into bookings, inventory, and revenue optimization
- •Security and remote access needed improvement
- •Website lacked luxury UX, SEO optimization, and direct booking focus
Approach
- •Acted as strategic IT advisor for hospitality technology
- •Led PMS migration from Globres to STAAH, ensuring data integrity and minimal downtime
- •Integrated PMS, Channel Manager, Booking Engine, and OTAs
- •Redesigned website strategy focusing on luxury branding, SEO, and conversions
- •Implemented secure VPN access for management and vendor operations
Architecture
Enterprise hospitality technology stack with seamless integrations
System Components
- →PMS: OPERA / STAAH
- →Integrations: OTA platforms, booking engines, payment gateways
- →Network: Secure VPN and controlled access
- →Website: SEO-optimized, multilingual, performance-focused
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Results & Impact
- ✓Smooth PMS migration with no major operational disruption
- ✓Improved inventory control, pricing strategy, and revenue visibility
- ✓Enhanced guest digital experience and booking efficiency
- ✓Established a scalable IT foundation aligned with luxury hospitality standards
Technologies Used
OPERA PMS
STAAH
Website CMS
SEO
VPN
Secure Network Architecture
My Contribution
- •Defined technology roadmap aligned with business goals
- •Coordinated vendors, hotel management, and IT partners
- •Ensured technology directly enhanced guest experience and operations
Screenshots
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